UK Standard Delivery
UK Standard Packaging & Postage is £3.00. Free Delivery is available for all UK orders over £25.00.
Orders are posted three times a week, on Monday, Wednesday and Friday. Royal Mail are still experiencing some delays. We appreciate your understanding and patience during this time and would ask that you allow a minimum of 4 working days from postage for your order to arrive.
UK Next Working Day Delivery
We are at present not offering a Next Working Day delivery service but we will review this in due course.
Free local delivery for the TN27 and ME17 postcode areas.
Please email [email protected] to arrange.
Europe & International Delivery
We are not currently delivering to EU countries. New rules as regards VAT and Customs payments are coming into effect on 1st July which will make shipping to the EU more difficult and more costly for our customers. We hope to find a solution to this soon but in the meantime you can order from our Irish supplier The Cool Food School or from Amazon.
Standard Worldwide Delivery is £15.
We appreciate this is not cheap but we will endeavour to find a more economical way of posting internationally as soon as possible.
In the meantime we would suggest getting together with friends and completing a joint order which will help cut down these costs.
Please note that orders sent to countries outside of the UK may be liable for local tax or customs charges and the customer is responsible for paying these.
International Orders outside of Europe are taking some time to arrive. Please allow approximately three weeks for orders to America and four weeks for orders to Australia.
We are sure you are going to love your Pick Plate but if for some reason you wish to return it, we can offer an exchange or refund of your purchase within 30 days of the date of purchase.
Products must be unused and sent back within their original packaging. We will not be responsible for the cost of returning the products to us and the original cost of delivery to you will not be refunded unless the product is faulty.
Please email us [email protected] to arrange returns or exchanges.
We endeavour to make all our packaging as environmentally friendly as possible.
Pick Plate boxes are recyclable and we also encourage you to use the box to create something fun and silly with the kids. See our Get Crafty page for more inspiration and please do send us pictures of your masterpieces.
For outer packaging we use paper mailer bags which are fully recyclable and made from renewable sources. These paper mailers are robust and water resistant and take up less room than large bulky boxes. Better for the environment and better for your recycling bin!