Delivery & Returns

 

UK Standard Delivery

Our standard UK postage charges are £3.35.

If you are ordering just Pick Sticks, the charge will be only £1.55 as these can fit into letterboxes and are much cheaper to post.

Free Delivery is available for all UK orders over £35.00.

We also have an express delivery option for £4.50.

 

 

Free Local Delivery

Free local delivery for the TN27 and ME17 postcode areas.

Simply click the Local Delivery option at checkout.

 

Republic of Ireland

We are delivering to the Republic of Ireland but please be aware that customs duties will be payable. You will get a notification from An Post of the charges due once the parcel arrives in Ireland. These must be paid before they will deliver your parcel to you.

We do however have an easier solution. We have now launched on Amazon Ireland and most of our products are available there. This will be a much more seamless purchase experience for you because:

  • The customs duties are included in the price so you will not have to pay them yourself.
  • Delivery is much quicker. Usually within 48 hours as opposed to up to 2 weeks if delivering from the UK.
  • The delivery cost is much cheaper; €3.99 or free if you have Amazon Prime.

We highly recommend that customers from the Republic of Ireland purchase from Amazon Ireland rather than our website.

You can find all the links to our products on Amazon Ireland here.

 

EU Delivery

We are not currently delivering to EU countries other than Ireland. New rules as regards VAT and Customs payments came into effect which will makes shipping to the EU more difficult and more costly for our customers. We hope to find a solution to this soon but in the meantime you can order see a list of European retailers selling our products here. 

 

 

International Delivery

Standard Worldwide Delivery is dependant on location and the amount of products purchased. Shipping will be calculated at the checkout.

Please note that orders sent to countries outside of the UK may be liable for local tax or customs charges and the customer is responsible for paying these.

We also have some International Stockists and you may find it more cost effective to order from one of these stores.

 

Returns Policy

We are sure you are going to love our products but if for some reason you wish to return them, we can offer an exchange or refund of your purchase within 30 days of the date of purchase.

Products must be unused and sent back within their original packaging. We will not be responsible for the cost of returning the products to us and the original cost of delivery to you will not be refunded unless the product is faulty.

Please email us hello@pickplates.com to arrange returns or exchanges.

 

Our Packaging

We endeavour to make all our packaging as environmentally friendly as possible.

Pick Plate and Pick Stick boxes are recyclable and lots of our customers have reused Pick Plate boxes for playtime with their children.

For outer packaging we use paper mailer bags or envelopes which are fully recyclable and made from renewable sources. The paper mailers are robust and water resistant and take up less room than large bulky boxes. Better for the environment and better for your recycling bin!